RCN's High Wire Act

Veteran media and telecom investor, David C. McCourt, claims his company RCN Corporation can beat the entrenched phone and cable monopolies because, among other things, the executives of these companies have spent their entire careers as monopolists and have no clue what it takes to market to every-day consumers. McCourt also knows that his customer service and operations are better than that of the incumbent phone and cable providers - when customers order a second phone line, RCN's installers will call you, wherever you are, half an hour before they need you at home for the installation. The best incumbent operators like Bell Atlantic can offer customers in markets like New York is a four-hour window.

Forbes

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